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Shipping Information

Your order will be on its way soon and handled with the utmost care by the professionals at FedEx™. However, personalizing M&M'S Chocolate Candies takes a little bit longer. Check out the Shipping charts below to see just how long your order will take and your expected shipping costs.

Warm Weather Shipping:

Our team closely monitors the weather and will include free cold packs and insulated packaging in orders being delivered to warmer states. We use the best possible ship method to ensure your M&M’S chocolate candies arrive in perfect condition.

When will my order arrive?

For orders up to 200 favors and under $5,000, there are 2 shipping options. Standard Shipping will have your order arriving in 5-7 business days. Express shipping will have your order arriving in 1-2 business days (subject to availability).

For orders over $5,000, please text or call our Customer Service Team at 1-888-696-6788 or customerservice@mymms.com to discuss shipping options and timing and to coordinate the production and shipment of an actual printed product sample for your review.

Shipping Costs

Shipping costs vary based on the type of products in your order. For orders containing M&M'S Candies, your shipping costs will be calculated using the M&M'S Shipping Table below.

Please note that all shipping charges, including shipping surcharges, are calculated and shown on your order confirmation page. All orders shipped to Alaska and Hawaii require an additional $20.00 fee.

Express Shipping is only available for deliveries on Tuesday through Saturday. Express Shipping is not available for orders to Alaska or Hawaii.

What is the cost of shipping?

Your Order TotalStandard ShippingExpress Shipping Not available in AK or HI
up to $500$9.99$29.99
$500.01 and over7.5% of totalnot available

Can I ship my order outside the United States?

This website currently ships to US addresses only. We do not ship to Canada at this time. However, we do have websites that service 11 EU countries, please visit mms.com and select your country in the bottom left corner of the site.

Can I revise my shipping information on an order?

If the status of your order appears as 'shipped', we are unable to change the shipping or billing information on your order.

If your order has not yet been shipped, you can text or call Customer Service at 1-888-696-6788, Mon - Fri, 9am - 7pm, ET., and a representative will gladly assist you with your changes.

Can I store my order for later?

Yes, you can store your order to consume later. However, do not refrigerate your M&M’S candies. Instead, store them at room temperature out of direct sunlight.

Can I ship my order to an APO, FPO or PO Box?

Unfortunately, we currently do not have the ability to send your custom M&M'S to any APO, FPO or PO Box. This in no way reflects our feelings towards the women and men who serve our country. Current regulations prevent non-government parcel services from delivering packages directly to APO's and FPO's. We are continuously trying to improve our service and quality; we are working with our business partner to overcome this challenge, as FedEx™ currently does not ship directly to APO's, FPO's or PO boxes. If you would like to discuss this further and need help finding a solution, please call or Chat with a representative now via the live chat icon in the top right.

Can I ship my order on to someone else?

While you can ship them on again, make sure to follow these steps when shipping. Again, do not refrigerate your M&M’S Candies. Simply refreeze the included ice packs and place them back into the box, outside the wrapping-out of direct contact with product. Be sure to use a quick shipping method (maximum 2-day shipping).

Our Return Policy

We are committed to quality and customer satisfaction. If you are not 100% satisfied with your purchase due to a quality issue or missed delivery date, please text or call our customer care team at 1-888-696-6788, Mon-Fri, 9am-7pm ET and we will be happy to assist you to ensure you have had the great experience you expect from our brand.