FAQs

Please click here to see Nutrition Information.

Custom printed M&M'S Milk Chocolate Candies are made in facilities that also process peanuts so all packages and party favors are labeled "May Contain Peanuts".

Yes! M&M'S Milk Chocolate Candies that are produced and sold in the United States are kosher.

We love ALL the colors. But do you know what we love even more? Good quality and your satisfaction. So, to make sure the printing shows up and the quality on your customized M&M'S is great, you can personalize 19 out of our 24 colors, (aqua, blue, cream, dark green, dark pink, electric green, dark yellow, green, light blue, light purple, pearl, platinum, light pink, orange, red, silver, teal, white, and yellow).

Inclusion is the name of our game so feel free to include the other five colors in your mix (black, dark blue, maroon, purple & brown). They can be blended with your order but cannot be personalized.

Custom printed messages, faces, & logos are printed in black ink and the "m" is printed in light gray. We're going to let you in on a secret. The two different sides are printed with two different magic candy printing machines and each has it's own unique edible ink.

Yes! The ink in our magic candy printing machine is made from all food-grade ingredients. And, all equipment, packaging, and methods meet our high standards of food safety purity, and quality. Consider the 'm' on every piece of candy our promise to you.

Yes, there is always an "m" on one side of each piece of candy. Consider the "m" our stamp of quality, a promise of deliciousness, and an invitation for everyone to have some fun. It's what sets us apart.

You can print ALMOST anything on your candy. Because M&M'S delivers fun for all, we have a few guardrails to be sure we don't leave a bad taste in anyone's mouth.

Each candy can be printed with up to 2 lines of text with a maximum of 9 characters per line. You can print up to 4 different messages in the same order for the same cost. A few rules to keep it fun and tasteful:

• - Please don't use objectionable words and phrases. No obscenities or inappropriate images.
• - Custom Printed M&M'S are for personal use only. That means no images or names that belong to a business, product, celebrity, specific sports teams, major events, landmarks, or schools or institutions.
• - We take great pride in the history of M&M'S products, so the only single letter we print on our candy is the letter "m".
• - To avoid any confusion and keep everyone safe, we will not print any reference to drugs or prescription items, especially those that are in pill or capsule form.

Each order is reviewed after submission and an email will be sent back to you if one or more of the rules are not followed and you will be asked to update your order. If you do not update your order, it will be delayed, and ultimately canceled if there is no response.

Each year, we make substantial contributions through Mars Retail Group to a number of charities and non-profit organizations. We are proud of our efforts to give back to our communities, and feel confident these efforts benefit a broad spectrum of worthy charities and activities. While we appreciate the opportunity to participate in specific fundraising efforts, Mars Retail Group does not accept direct donation requests.

While we wish we could provide samples, our magic candy printing machine and personalization process is designed to provide custom M&M'S at an affordable cost so everyone can enjoy them. Because of the time-consuming customization processes, we cannot send samples. When we have to say "no," we like to deliver ideas and solutions! Our minimum personalized order is 2 pounds of bulk candy. Some customers order the smallest batch of their creation to test before placing larger orders for events or gifts.

M&M'S can be stored in the shipping container until you deliver them to a lucky recipient, serve them at a party, or eat them yourself! M&M'S don't love extreme temperatures or refrigerators. Ideally, store them between 65 and 75 degrees F.

Currently, our magic candy printing machine only works on M&M'S Milk Chocolate Candies. You can order Peanut M&M'S and other fun flavors on our website. Keep an eye out for new additions and since we are always looking for new ways to deliver "WOW' experiences, we'll keep you posted on any new customization options in the future. Peruse all our flavors here and sign up for our newsletter to be the first to hear about new products here.

Customized M&M'S don't like the heat of the oven. We don't recommend baking with them as it will distort or erase your personalized message or designs. However, you can use them for decoration on baked and cooled cookies or cakes. They also love to be mixed into popcorn or snack mixes. Follow us on Pinterest and Instagram or Like us on Facebook for ideas.

There are a few things to double check if your promotion code isn't working. Some items are not elgible for promotions, such as clearance items and other specialty products. You can find promotion details at the top of the home page.

Only one promotion code can be used per order. Double check your code and type it into the Coupon Code field found on the shopping cart page or in the Coupon Code field found on the billing page at checkout.

If you need further assistance, please text or call our Customer Care Team at 1-888-696-6788, Mon - Fri, 9am - 5:30pm, ET.

Our magic candy printing machine doesn't know how to discriminate one color from another! So, when printing messages on M&M'S Chocolate candies, we evenly distribute the messages or graphics throughout all of the colors within your order. You can't specify that one message or graphic remain on one color only.

We can print one message per color by entering separate orders with one message and one color per order. Each separate order will still require a minimum purchase per order.

Enter your promotion into the Coupon Code field found on your shopping cart page or in the Coupon Code field found on the billing page of checkout. Please note that only one promotion can be used per order and exclusions may apply.

M&M'S is all about bringing people together through fun! Sadly, there are some rules and regulations beyond our control that prohibit us from sending products to certain countries. Due to customs and food regulations, our products cannot be received in the following countries: Argentina, Andorra, Belgium, Brazil, Canada, China, Colombia, Cuba, Denmark, Dominican Republic, France, Germany, Guam, Hong Kong, Iceland, India, Iran, Italy, Japan, Jordan, Korea, Lebanon, Libya, Macau, Mexico, Myanmar, North Korea, Philippines, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sudan, Syria, Taiwan, Thailand, Trinidad & Tobago, Turkey, UAE, Venezuela, and Vietnam.

This website is for US orders only. However, we do have websites that service 11 EU countries, please select your country on the bottom left side of the site.

For questions regarding shipping to your country, please contact your customs agents to ensure that all documentation needed for safe importation is prepared.

We only deliver bad news when we can follow with good news. Unfortunately, we do not offer future delivery dates. We've developed an extremely streamlined and efficient production process, which enables us to deliver a lot of candy to a lot of people. In order to stick to our deliver promises, we will deliver your product at the estimated time on our website when you place your order.

Ready for the good news? M&M'S Chocolate Candies will last for nearly a year so you can order now and save your personalized creation for a future event. However, always refer to the Best Before Date on your specific package to ensure it is consumed at peak quality. Simply remove the candies from their original box, keep them in their sealed bag, store them at room temperature (between 65–75°F, do not refrigerate), and keep them out of direct sunlight.

We are sorry, we can't cancel or modify personalized M&M's orders. Once confirmed and placed through our website, your personalized order is immediately sent to our M&M'S Workshop and we begin the transfer of your creative ideas onto the candy. This process ensures we meet the quality service and standards you expect from M&M'S. Because of our speedy process, cancellations and modifications are not accepted once your order is submitted. Whatever your change of circumstances, we hope that someone will be able to enjoy your M&M'S!

M&M'S charges your credit card when your order is shipped. However, at the time you place your order and enter your credit card, we pre-authorize for the amount of the items you’ve ordered plus applicable shipping fees and sales tax with your credit or debit card issuer. This may have an impact on your account balance. If you need additonal information on card authorizations and charges, call the customer service phone number on the back of your card. We are more chocolate experts, they are more money people.

When your account indicates there is a pending hold on a transaction, the transaction has been preauthorized for a certain amount that was submitted to the bank by M&M’S for the order you have placed. This hold will be released as payment to M&M’S as soon as the order is shipped.

Yes, we accept debit cards as a form of payment. However, please note that we authorize debit cards and credit cards at the point of sale but we do not charge your card until your order has shipped. This can be mistaken for double billing and may impact your available balance. Each financial institution is different. Please refer to the issuing bank of your debit card for their specific authorization processes. We are more chocolate experts, they are more money people.

We currently do not accept gift cards as a form of payment.

PayPal customers: please note, if any changes are made to your order such as shipping information, we are unable to reauthorize your payment so we will require a new form of payment such as a credit/debit card.

For starters, double check that the billing address that you entered matches the billing address for the credit or debit card that you’re using. To protect you and our customers, we partner with banks for address verification and if they don’t match exactly, the card may not be authorized for payment. If the billing addresses match and you are still having issues, please text or call our Customer Care Team at 1-888-696-6788, Mon - Fri, 9am - 5:30pm, ET.

Yes! There are 2 options and because some situations are unique, there are some exceptions. Read more below or if you would rather talk to a person, text or call our Customer Care Team at 1-888-696-6788 with questions:

• Orders up to $500

• Standard: Arrives within 5-7 business days from the date you place the order & costs $9.99 (or free if you order over $49)
• Express: Arrives in 1-2 business days from the date you place the order & costs $29.99. For AK and HI, read below.

• Orders over $500

• Standard: Arrives within 5-7 business days & costs 7.5% of your order total. Hate math? Contact us for help.

Alaska, Hawaii, and International
If you are an M&M'S lover in AK and HI, unfortunately we can't use Standard Shipping (it's too far from our candy factory to travel via truck) so we must charge an Express rate which is an additional $20 (which means your package gets a fancy plane ride). At this time, we don't ship to Canada. Learn more about international destinations here. And, consider visiting one of our international stores some day!

Even More Shipping Information
Please click here for even more details on shipping including arrival times.

Shipping timelines will be extended if your order is held up for any reason such as a trademarked image on personalized M&M'S or payment issues. Our Customer Care Team will reach out to you in this situaiton. If you don't hear from us, your sweet treats are on track. Be sure your contact information on the order is correct so we can get your M&M'S in your hands as quickly as possible.

Because M&M'S are perishable, we don't ship them over weekends for Monday delivery. Saturday and Sunday deliveries are limited to FedEx service capabilities. Please text or call our Customer Care team at 1-888-696-6788 if you have any questions.

This website is for US orders only. However, we love to spread the fun far and wide so we also have websites that service 11 EU countries. Please select your country on the bottom left side of the site.

Know what we love even more than fun? Your satisfaction. If anything was less than perfect due to a quality issue or a missed delivery date, please text or call our Customer Care Team at 1-888-696-6788, Mon-Fri, 9am-5:30pm ET. We want to ensure you leave with a smile on your face.

We are sort of crazy about quality. So, we take great care in packing and shipping M&M'S and don't recommend reshipping them. You can always choose a different shipping destination at checkout and can have your order delivered at the location of your event. Be sure to make arrangements with someone at the venue so that your M&M'S are stored safely!

We are pretty crazy about quality and our shipping department works hard to make sure your M&M'S are delivered to you in perfect condition.

M&M'S don't love extreme heat so during the summer months, all orders are shipped using an expedited delivery method at no additional cost to you. Throughout the rest of the year, we utilize the professionals at FedEx™ to ensure your order will be delivered on or before your delivery date and with the utmost care.

To best protect your tasty morsels, all orders are shipped in insulated boxes, and specific packaging procedures are used based on seasons and delivery locations. We will add a reusable freezer pack in warm weather to keep your candy safe.

PLEASE NOTE: Due to the perishability of our products, we do not ship over the weekends or for arrival on Mondays. Depending on the area FedEx may be able to deliver on a Saturday. Please contact FedEx to verify availability of Saturday delivery in your area.

Thanks to super fancy technology, we can track your M&M'S every step of the way, counting down the days until you hold them in your hands!

Login and click on "My Account" and then "View Order History" to receive updates regarding your order. You can also expect emails throughout the process with updates, such as a shipping confirmation with the tracking number.

If you like connecting with people more than comptuers, call Customer Service at 1-888-696-6788, Mon - Fri, 9am - 5:30pm, ET for help.

Unique M&M'S and party favors customized by you and created by our magic candy printing machine take a bit longer to produce than other products. If you are in a rush, consider Express Shipping. You can view approximate delivery dates and cost for both Standcard and Express Shipping by checking the delivery time stated at checkout when you choose your shipping preference.

Express Shipping is available on most of our products (except logo orders) within the U.S. for an additional fee (excluding Hawaii & Alaska).

For an additional $20.00 charge, Express Delivery orders placed before 3pm ET from Monday through Thursday will be pushed to the front of the line for delivery in one to two business days. Express Delivery orders placed after 3pm ET will be processed on the next business day.

PLEASE NOTE: Due to the perishability of our products, we do not ship over the weekends or for arrival on Mondays. Depending on the area FedEx may be able to deliver on a Saturday. Please contact FedEx to verify availability of Saturday delivery in your area.

All orders are shipped in insulated boxes, and specific packaging procedures are used based on seasons and ship-to locations.

We are sorry, we can't cancel or modify personalized M&M's orders. To ensure that we meet your delivery request, your order is immediately moved to a processing status and work begins. This process ensures we meet the quality service and standards you expect from M&M'S. Because of our speedy process, cancellations and modifications are not accepted once your order is submitted. Whatever your change of circumstances, we hope that someone will be able to enjoy your M&M'S!

Unfortunately, we currently do not have the ability to send your custom M&M'S to any APO, FPO or PO Box. This in no way reflects our feelings towards the women and men who serve our country. Current regulations prevent non-government parcel services from delivering packages directly to APO's and FPO's. We are continuously trying to improve our service and quality; we are working with our business partner to overcome this challenge, as FedEx™ currently does not ship directly to APO's, FPO's or PO boxes. If you would like to discuss this further call or text our Customer Service team at 1-888-696-6788, Mon - Fri, 9am - 5:30pm, ET for help.

Yes! We'd love to showcase your brand on our candy. Though we're all about the fun, we can also be "all business" when needed. Click over to the business section of our website, where you can upload your business logo to be placed on your customized M&M'S. Keep in mind that all logos are printed in black on small M&M'S candies so consider any necessary modifications to your logo before uploading the graphics (i.e small text or taglines). Have more questions? Like to communicate with humans? Reach out to our Business Solutions Specialists via text or call us for a consultation at 1-866-290-6854, Mon-Fri, 9am-5:30pm ET.

You will see your estimated delivery date at checkout when you choose your delivery preference. If you have a specific event date for your business order please chat with one of our Business Solutions Specialists. You can text or call us at 1-866-290-6854, Mon-Fri, 9am-5:30pm ET.

Yes! We have some packaging and gift options that can feature your brand or artwork. Our Business Solutions Specialists would love to chat with you to discuss your options and help you design the best gift to treat your clients or party favors to wow the crowd. You can text or call us at 1-866-290-6854, Mon-Fri, 9am-5:30pm ET.